IT support that respects busy season.
From January to April 15, an accounting firm has no tolerance for downtime and no time to manage an IT vendor. We support Des Moines CPA firms with that calendar in mind all year.
We know the shape of your practice.
Tax software, client portals, document management. We keep the infrastructure under them stable through the season, and when a software vendor's support line becomes the problem, we sit on hold so your preparers don't have to. A workstation that freezes at 9 PM in March is an emergency. We treat it like one.
Security your clients assume you already have.
The IRS requires paid preparers to keep a written information security plan. A lot of firms have a template in a drawer. We help you have the real thing: safeguards that are actually in place, with documentation that matches reality. Your clients hand you their entire financial lives and assume you're protecting them. We make sure that assumption is true.
The same goes for the client portal your firm relies on. Convenience shouldn't come at the cost of your clients' data.
Your deadlines set the schedule. Including ours.
Upgrades and migrations happen on your calendar, in your off-season. We will never schedule a server migration in March. After-hours support is included, because extensions have deadlines too.
We've been the difference before we were even hired.
Stepping in before day one
A CPA firm was about to lose 30 days of client work because their existing IT provider couldn't fix the problem and stopped trying. We stepped in before we were even their provider and recovered everything with zero data loss. They've been our client ever since.
Switch in the off-season, not mid-return.
Transitions are timed around your deadlines and we do most of the work before cutover. Staff tend to notice the change because problems start getting fixed on the first call.
Call us in May. Or on April 12.
Either way a person answers. Tell us what's frustrating you about IT and we'll tell you honestly whether we can help.