We do things differently. Here's how.
You've been burned by IT companies before. We get it. Here's what our clients say about working with us, and why they stay.
You'll talk to someone who knows your systems.
No dispatcher layer. No rotating techs reading last month's notes. When you call us, you get someone who already knows your network, your people, and your quirks.
We're a small team on purpose. That means you talk to the same people every time. We remember the printer that jams when it's humid. We know which attorney refuses to restart their computer. We don't need a ticket history to help you because we already have the context.
We're small enough that you won't get lost in a queue, and experienced enough that you won't outgrow us.
“I have already recommended Artech to people asking about IT firms. They are always responsive to issues that arise. I really cannot remember a time when I was disappointed.”
“You never make me feel stupid for asking questions.”
“They are people first who talk to me like a person, then get into the nitty gritty of what is not working. Very willing to listen and fix the problem, even if I am the problem.”
Switching is easier than you think.
Every client who's switched to us says the same thing: it was smoother than they expected. We handle the heavy lifting. You barely notice the change.
We know switching IT providers feels risky. You're imagining downtime, lost passwords, and three weeks of chaos. That's not how we do it. We coordinate everything with your current provider, migrate systems in stages, and test before we cut over. Most of our clients say the transition was the easiest part.
“The transition was seamless. I didn't notice the change. I emailed the old company after the switch because I forgot it even happened.”
“The transition was surprisingly good and seamless. Your learning curve was very short and you guys knew your stuff.”
We stand behind our work.
Technology will break. What matters is what your IT company does about it.
Stepping in before day one
A CPA firm was about to lose 30 days of client work because their existing IT provider couldn't fix the problem and stopped trying. We stepped in before we were even their provider and recovered everything — zero data loss. They've been our client ever since.
Back online by 7 PM
When a client's office was destroyed by fire at 4 AM on a Monday, our team had them working from a temporary office by that evening. We restored data from cloud backups to a new cloud server, set up workstations from spare equipment, and stood up a virtual phone system with their existing numbers forwarded. Zero data loss. Zero billable hours missed the next morning.
“I was worried about being told 'that's not part of our contract.' It happened once with my Macbook, and they just did it anyway for free. I will never forget that.”
We take IT off your plate.
You didn't sign up to be the IT middleman. When we're your provider, your team contacts us directly. You stop being the person who fields every printer complaint and password reset.
If you're spending part of your day troubleshooting technology or relaying messages between staff and your IT company, something is broken. We work directly with your team so you can get back to running the office.
“I no longer spend 1-2 hours per day dealing with technology issues. My stress level with IT is almost zero.”
“Artech saved our system when our previous IT company failed us miserably. They were able to get us up and running very quickly.”
Ready to stop thinking about IT?
Call us or fill out the form. No 47-field intake process, no sales pitch marathon. Just a conversation about what you need.