IT support that knows what a filing deadline is.
When a law firm's systems go down, the meter is still running. Attorneys can't bill and filings don't wait. We've supported Des Moines law firms for more than two decades, long enough to know that "we'll take a look tomorrow" doesn't work for someone in trial prep.
We speak legal.
Case management, document management, time and billing: we know these systems because we've managed the infrastructure under them for twenty years. When one breaks, we call the vendor ourselves and stay on it until it's fixed. You will never have to explain to us why the conflict check can't wait until Monday.
Deadlines don't keep business hours.
Attorneys work nights and weekends because trials demand it. When you call at 9 PM, a technician who knows your systems answers. Not an answering service. And it's part of the flat rate, so a Sunday call costs nothing extra.
“I was stuck at home on a Sunday evening needing to get something done for the next day. I used the 24-hour helpline and received a call back within 5 minutes.”
Your client data is the practice.
A law firm's files hold privileged communications and wire instructions, which is exactly what attackers go after. We manage your security, keep the firm in line with what your cyber insurance carrier actually requires, and explain risk in plain English. If something doesn't matter, we'll tell you it doesn't matter.
We also write about the threats Iowa law firms are actually seeing, because the person deciding your security posture should understand it.
Give your office manager their day back.
In most firms, one person ends up as the unofficial IT department. They route every complaint to the provider and sit on hold while their real job piles up. We take that job back. Your staff calls us directly and problems get fixed without a middleman.
“I no longer spend 1-2 hours per day dealing with technology issues. My stress level with IT is almost zero.”
Switching providers is easier than living with the wrong one.
The switch is the part everyone dreads. Managing partners picture weeks of disruption and a new provider learning on their dime. In practice, we do most of the work before cutover, and we've taken over from providers who weren't happy about it. People usually notice the change because things start getting fixed faster.
“The transition was seamless. I didn't notice the change. I emailed the old company after the switch because I forgot it even happened.”
Des Moines firms have trusted us a long time.
Some of our client relationships are older than the newest attorneys at those firms. A few firms have left for bigger providers over the years. They came back. We'd rather let a client say it:
“I have already recommended Artech to people asking about IT firms. They are always responsive to issues that arise. I really cannot remember a time when I was disappointed.”
Tell us what's driving you crazy.
One conversation, no 47-field intake form. If we're not the right fit, we'll say so.